Notice of Community Policy Review

Independent resident-led review of parking & towing practices in the Alacima community.

What is being reviewed?

Over recent months, several Alacima residents have reported concerns regarding the way parking and towing rules are being enforced inside the community. These concerns include:

• Tow-threat notices placed on vehicles parked in driveways rather than common-area spaces
• Residents being instructed to park outside the gates in adjacent neighborhoods despite paying to live in a gated community
• Unclear or inconsistent standards for parking variances and eligibility
• Late-night or early-morning papering of vehicles that residents experience as harassing and disruptive
• A general perception that enforcement is punitive rather than collaborative and not clearly grounded in the governing documents

Purpose of the review

NCPRC’s review focuses on three core questions:

• Do current enforcement practices align with the CC&Rs, Rules & Regulations, and California HOA law?
• Are residents being given clear notice, due process, and reasonable options?
• Are enforcement actions consistent, non-discriminatory, and proportional?

Information requested from the HOA & management

As part of this review, NCPRC has requested the following from the Alacima Board of Directors and Keystone Pacific Management:

• All current written policies governing parking, towing, vehicle variances, and driveway use
• A copy of any towing contracts and authorization procedures (who may authorize a tow, required documentation, and notice process)
• The scheduled date, time, and format of the next open Board meeting, and the process for residents to be placed on the agenda
• Clarification of the site-level enforcement chain of command so resident concerns can be directed to the correct party

How this affects residents

NCPRC will be publishing anonymized quarterly findings summarizing resident experiences and the association’s responses. These reports are intended to:

• Provide residents with a clear picture of enforcement patterns
• Highlight opportunities for more balanced, lawful, and transparent governance
• Encourage collaborative correction of practices that are causing unnecessary friction or instability

Residents who have experienced towing threats, confusing notices, or inconsistent enforcement are encouraged to submit their experience using the Resident Experience Submission – Policy Review Intake form on our home page.

For official correspondence regarding this review, the Board and management may contact:
Email: [email protected]